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Front Desk Admin Assistant
Position Status:Regular Full Time
Working Options:
Home Site:Everett Regional Center

  • Manages daily front desk operations and administrative support at the Everett Regional Center.
  • Answers and directs all phones calls and emails in a professional and friendly manner.
  • Greets and assists community, clients, donors, and vendors ensuring that the highest standards of customer service and welcome are always demonstrated.
  • Maintains and organizes environment of front desk, lobby/reception, back-office and all common areas.
  • Keeps entire office clutter free and stocked with necessary supplies and water.
  • Order office, housekeeping, printing, safety, and maintenance supplies for Snohomish County division.
  • Coordinates with vendors.
  • Provides administrative support to Shelter Plus Care Program.
  • Supports the operation of the Women’s Working Wardrobe by scheduling appointments.
  • Performs word processing, data entry, scanning and copying. Updates all agency forms as needed.
  • Accurately keeps and updates data regarding Sonitrol pin #’s and key usage for staff and volunteers.
  • Monitors video surveillance system at front desk.
  • Point of contact for YWCA IT Department and works directly with IT and outside internet, phone and copy providers and businesses.
  • Performs onsite computer, telephone, copier and fax machine trouble shooting and maintenance.Submits IT tickets when needed.
  • Processes incoming and outgoing mail on a daily basis.
  • Ensures interoffice mail is delivered on a timely basis.
  • Monitors grounds of the ERC and ensures exterior lights, parking lot and flower beds are in working order and well kept.
  • Accepts donations for processing.
  • Keeps emergency information updated for all Snohomish County Staff and volunteers.
  • Assists Community Resource Coordinator in organizing and carrying out several annual events including Back To School and Holiday Giving Program.
  • Provide administrative support to managers, Regional Director and Executive when necessary.
  • Adhere to all Volunteer Services protocol relative to volunteer usage and monitoring.
  • Continue search for understanding of racial, gender and class equity.
  • Assure that clients, residents, staff, volunteers and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
  • Perform other duties as assigned.


Qualifications & Core Competencies:
  • AA in related field or equivalent combination of education and experience
  • Minimum of one year of office support experience which includes the use of word processing and reception duties.
  • Strong knowledge in Word, Excel, Outlook and all computer functions required by agency.
  • Attention to detail and strong organizational and record keeping skills.
  • Well versed in communication between clients, staff, other related agency’s and general public.
  • Strong customer service orientation, including ability to work with public, clients and staff from diverse cultural and economicbackgrounds.
  • Commitment to working with homeless families and the ability to communicate effectively and in a caring way with homeless clients who are in crisis.
  • Must have ability to maintain confidentiality.
  • Must be able to work independently as well as in a team environment.
  • Able to lift and carry 35 lbs.
  • Typing speed 55-60 wpm, 10 key skills and math aptitude a plus.
  • Commitment to diversity and social justice
  • Experience working with communities of color and people with different cultures than your own
  • Demonstrated understanding of the intersection of racism and poverty
  • Knowledge of issues surrounding homelessness, domestic violence, racism, poverty, substance abuse, mental illness and affordable housing
  • Be self-directed and able to work independently, with minimal supervision
  • Ability to project a positive image of the agency to the public
  • Have reliable transportation
  • Core Competencies Expected: Race & Social Justice Advocacy, Fostering Diversity, Initiative , Planning & Organizing, Problem Solving, Analytical Thinking, Attention to Detail, Collaboration, Communication, Financial Skills, Professionalism, Time Management.

Physical Demands

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In performing this position, the employee:

*Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%


  • Continuously walks, stands, sits, lifts and carries 30 pounds on a daily basis
  • Continuously uses hands and wrists, fingering, handling, grasping and reaching in using telephones, computers, copy machines and other office equipment and supplies
  • Frequently ascends and descends stairs on a daily basis
  • Frequently uses speech, hearing, and sight abilities in exchanging information with agency staff
  • Frequently sits for extended periods while performing desktop activities
  • Frequent local travel to multiple locations for off-site meetings
  • Occasionally reaches outward, stands, squats, kneels, bends, walks in performing duties in the office and in traveling to off-site meetings
  • Indoor office environment


Hours, Rate & Benefits
• Hourly rate: $21.00
• Hours per week: 32
• FLSA Classification: Exempt/Non-Exempt.
• Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans
• At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.