YWCA Seattle | King | Snohomish is an Equal Opportunity Employer.  To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement

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Front Desk/Graveyard
Position Status:Regular Part Time
Working Options:In-Office Only
Home Site:Passage Point
LocationMaple Valley, WA

  • The Front Desk/Graveyard is responsible for providing safe, timely and courteous service to all Passage Point residents

  • Adheres to all YWCA Passage Point policies with regard to visitors and properties

  • Assists residents with specialized needs that may include emergencies by following YWCA policies

  • Works in coordination with Passage Point case managers or any YWCA program staff that support Passage Point residents

  • Assists YWCA staff when requested with deliveries, donations and volunteer projects

  • Shows demonstrated ability to interact with people of different cultures

  • Actively engages in agency-wide Race and Social Justice Initiative (RSJI), and strives for racially equitable outcomes; takes responsibility for creating and maintaining a safe and welcoming community by making room for people of color, trans and gender-non-conforming folks, and other populations who routinely encounter systemic oppressions 

  • Attend required safety trainings and meetings; follow all safety and health guidelines, standards, practices, policies and procedures; and actively participate in the agency’s Emergency Preparedness program and activities 

  • This position description generally describes the principle functions of the position, the level of knowledge and skills typically required and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned including front desk coverage and answering phones

Qualifications & Core Competencies:
  • Must pass YWCA criminal background check

  • Must be knowledgeable of all safety precautions and comply with safety procedures

  • Must be willing to work graveyard shifts from 9:00pm to 7:00am and On-call as needed

  • Ability to react calmly in emergency situations while being considerate

  • Ability to work semi-independently without direct supervision by following all policies and procedures and the ability to follow through on assigned tasks

  • Must be able to work with ethnically and economically diverse populations including children and adults while demonstrating understand of the intersection of racism and poverty

  • Basic math skill is also required for proper documentation of work details

  • Experience working with communities of color and people from different cultures other than your own

  • Demonstrated commitment to anti-racist principles

  • Demonstrated understanding of the intersection of racism and poverty

  • Demonstrated knowledge and skills of basic computer competencies such as emailing, calendaring, entry-level data entry and familiarity with Microsoft Office products  

Physical Demands

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. In performing this position, the employee:

  • All positions at YWCA Seattle | King | Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc.  As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients   
  • Frequently uses speech, hearing, and sight abilities in exchanging information with residents, agency staff, employers, representatives of community organizations and other individuals in the community 
  • Frequently uses hands and wrists, fingering, handling, grasping and reaching in using telephones, computers, fax machines and other office equipment and supplies 
  • Occasionally lifts/carries up to 20 pounds in performing duties in the office and in traveling to off-site meetings 
  • Occasionally reaches outward, stands, squats, kneels, bends, walks and reaches above shoulders in performing duties in the office and in traveling to off-site meetings 

* Continuously = over 80% time, Frequently = 20-80% time, and Occasionally = under 20% time

Hours, Rate & Benefits
• Hourly rate: $17.27
• Hours per week: 40
• FLSA Classification: Non-Exempt
• Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans
• At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.