YWCA Seattle | King | Snohomish is an Equal Opportunity Employer.  To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement

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Housing Services Manager
Job Code:21-12003
Reports to:Regional Director - King County Permanent Housing
Position Status:Regular Full Time
Home Site:Family Village - Issaquah
Location:949 NE Ingram Way - Issaquah, WA 98029
  
Summary:

This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principles of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.

In accordance with COVID-19 safety practices, YWCA has a COVID-19 Vaccination Policy, and all new hires need to be fully vaccinated prior to their first day of employment.  YWCA considers a new hire “fully vaccinated” when at least two weeks have passed after the date the employee received:

  • A second dose in a two-dose vaccine series, such as the Pfizer or Moderna vaccines; or
  • A single-dose vaccine, such as the Janssen (Johnson & Johnson) vaccine.

The Housing Services Manager is responsible for coordinating and overseeing the daily property management and resident services functions that support residents’ well-being, enhances their quality of life, and increases their opportunities to connect with their neighbors and with their community. This position ensures these functions are carried out in accordance with established internal policies, laws and other requirements.


Responsibilities:

 GENERAL

  • Actively engages in agency-wide Race and Social Justice Initiative (RSJI), and strives for racially equitable outcomes; takes responsibility for creating and maintaining a safe and welcoming community by making room for people of color, trans and gender-non-conforming folks, and other populations who routinely encounter systemic oppressions.
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring
  • Attend required safety trainings and meetings; follow all safety and health guidelines, standards, practices, policies and procedures; and actively participate in the agency’s Emergency Preparedness program and activities
  • Actively build positive relationships with applicants, residents and staff
  • Develop and lead a highly motivated and effective Housing Services team. Directly supervise Housing Specialist and Program Assistant.
  • Coach and mentor direct reports to provide culturally relevant conflict resolution and problem solving strategies
  • When needed, serve as the key point of contact if the Housing Director cannot be contacted for decisions
  • Serve as an internal trainer to other staff on all aspects of property management and resident services functions
  • Maintain positive vendor and contractor relations

RESIDENT SUPPORT

  • Provide direct services to residents as needed
  • Identify, develop, and maintain community service referral partnerships and resources that support residents in achieving their objectives
  • Respond to grievances as needed

ADMINISTRATIVE & FINANCIAL

  • Monitor rent collections to ensure resident rent is being paid in a timely manner
  • Assist with budget creation and ensure program expenditures are within approved budget
  • Review vendor invoices
  • Ensure resident files are current, accurate and easily understood
  • Represent the YWCA in legal hearings when needed
  • Conduct local market studies and make recommendations regarding rent levels and deposits

LEASING & COMPLIANCE

  • Maintain compliance with all Tax Credit, Fair Housing and Landlord Tenant laws/regulations
  • Maintain data records to support compliance reports
  • Show units to prospective residents
  • Work closely with Asset Management department to ensure property compliance

FACILITIES & MAINTENANCE

  • In coordination with the general maintenance staff, ensure common areas are neat, safe and sanitary
  • Participate in 24/7 emergency and lockout response
  • Carry out site safety inspections and trainings per the safety manual
  • Notify the appropriate facilities and/or housing maintenance staff as needed in a timely manner to correct unsafe conditions and other building needs as identified
  • Schedule and coordinate unit inspections
  • Participate in pest control prevention and management efforts that will include receiving and providing training on proper pest control identification, treatments, employee protections and resident communications. Duties will include, but not be limited to, unit inspections, pest identification, resident communications, unit preparation coordination, scheduling treatments and conducting follow up inspections
  • Provide first responses to emergencies

This position description generally describes the principal functions of the position, the level of knowledge and skills typically required and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned 


Qualifications & Core Competencies:
  • Experience working with communities of color and people from different cultures than your own
  • Demonstrated commitment to anti-racist principles
  • Demonstrated understanding of the intersection of racism and poverty
  • Demonstrated knowledge and skills of basic computer competencies such as emailing, calendaring, entry-level data entry and familiarity with Microsoft Office products
  • Demonstrated ability to work effectively under stressful conditions
    • Demonstrated ability to effectively manage and meet multiple deadlines within tight time constraints and non-routine work
      • Good organizational skills; ability to prioritize and handle multiple tasks with frequent interruptions and changes in priorities.
      • Minimum 2 years of experience in property management as an apartment manager or closely related position in a role that required:
        • Routine customer service interaction that could involve delivering information that is negative/punitive in nature
        • Consistent application of established policies, procedures, laws and regulations
        • Attention to details
        • Ability to organize, prioritize, and perform multiple routine and non-routine tasks within timely manner
        • High degree of discretion and excellent judgment
        • Reliability
        • Crisis management
        • Timeliness and accuracy in all duties is required

      Physical Demands:

      The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  In performing this position, the employee:

      • All positions at YWCA Seattle | King | Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc.As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients
      • Continuously performs indoor work including sitting while operating a computer
      • Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community
      • Frequently stands, walks, sits and climbs in performing duties in the workspace and in the community
      • Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies
      • Occasionally lifts/carries 10 pounds or less
      • Occasionally stands, squats, kneels and bends while performing job duties

       

      *Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%


      Hours, Rate & Benefits:
      • Hourly rate: $26.50 to DOE
      • Full-time, 40 hours per week. Typically, Monday – Friday during normal business hours with ability to flex hours into the evenings and weekends as needed and ability to provide emergency responses as needed / when needed.
      • FLSA Classification: Exempt
      • Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans
      • At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.