YWCA Seattle | King | Snohomish is an Equal Opportunity Employer.  To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement

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Passage Point Director
Job Code:21-11016
Reports to:Regional Director, King County Housing Services
Position Status:Regular Full Time
Home Site:Passage Point
Location:15900 227th Ave SE Maple Valley, WA 98038

This Passage Point Director provides inspired leadership and responsive management for Passage Point, a re-entry and reunification program. Primary functions will be: internal and external communication about the project, financial management, staff supervision and networking with key partners such as King County Housing Authority, King County Housing and Community Development, Issaquah School District, and other community organizations in the Issaquah/Maple Valley area. The Passage Point Director is responsible for implementing Social Justice Principles within the management and operations of Passage Point Housing and Services.

This position has a social justice component that will require critical thinking around how external systems impact the work that we are doing through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work, as well as working well in non-white environments and championing anti-racism policy, are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.


In accordance with COVID-19 safety practices, YWCA has a COVID-19 Vaccination Policy, and all new hires need to be fully vaccinated prior to their first day of employment.  YWCA considers a new hire “fully vaccinated” when at least two weeks have passed after the date the employee received: 

  • A second dose in a two-dose vaccine series, such as the Pfizer or Moderna vaccines; or   

  • A single-dose vaccine, such as the Janssen (Johnson & Johnson) vaccine. 


Director Responsibilities

  • Hire, supervise, train and evaluate the Passage Point Operations Manager and Housing Manager in accordance with YWCA policies and goals
  • Hire, supervise, train and evaluate all Life Coaches, Child Advocate, and Community Resource Coordinator positions
  • Provide indirect supervision and support to front desk clerks, office manager, and all van driver positions in accordance with YWCA policies and goals
  • Coach staff in career development and goal setting
  • Provide adequate opportunities for direct reports to receive volunteer management training as needed
  • Coach and mentor direct reports to provide culturally relevant conflict resolution and problem solving strategies
  • Include Social Justice Principles of the YWCA in the training and evaluation of all Passage Point staff

Program Management

  • Provide leadership and guide design and implementation for a high profile, innovative re-entry program
  • Act as management bridge between services, housing and facilities
  • Responsible for creating a balanced budget, monitoring expenses and revenue on a monthly basis, and making adjustments as needed to attain a balanced budget
  • Work with YWCA Advancement and Volunteer Departments to obtain cash, goods, and services to support Passage Point operations and services
  • Monitor progress toward contract goals and is responsible for program outcomes
  • Search for and identify grants that will support the provision of services and operations at Passage Point
  • Compile statistics and generates reports as required
  • Foster and coordinate quality programming and services to meet the needs of recently released, homeless and low-income parents and their children.
  • Coordinate with other YWCA departments, including S&IS, in order to offer residents variety of services and opportunities

Community Relations

  • Meet with Community Advisory Group for Passage Point as scheduled
  • Attend regular meetings in the community to provide YWCA presence and input
  • Take an active role in meetings with the Issaquah School District, Department of Corrections, King County, and other government and private entities, as related to Passage Point goals and services
  • Assist with maintaining political contacts and represent the YWCA in King County

Race and Social Justice

  • Will develop a strong resident community by building working relationships with residents using internal and external resources
  • Attend monthly SJAT meeting
  • Provide opportunity and encouragement to all Passage Point Staff to attend Social Justice meetings and activities including caucuses
  • Implement all work by incorporating the YWCA’s Social Justice Initiative and understanding how racism, sexism, classism and other oppressions intersect and are embedded in all institutions and systems. Recognize that solving racism is the root of how we understand and heal from these –isms.
  • Show demonstrated ability to interact with people of different cultures.
  • Continue search for understanding of racial, gender and class equity.
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring. Work alongside volunteers, where applicable. Understand where internalized oppressions (superiority and inferiority) play a role in volunteer and client interaction and know ways to address these oppressions from a solutions-based perspective.
  • Assure that volunteers are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background. Understand how racism has played a role in defining what respect and dignity is and use racial equity and multiracial perspectives when teaming with volunteers.

Additional Responsibilities

  • Member of the Senior Director’s team within the division
  • Work cooperatively and collaboratively with internal housing operations staff
  • Hold staff meetings at least once per month
  • Takes the lead when necessary in crisis situations and is on-call for emergencies
  • Handles client complaints in a fair and equitable manner under established procedures
  • Actively engages in agency-wide Race and Social Justice Initiative (RSJI), and strives for racially equitable outcomes; takes responsibility for creating and maintaining a safe and welcoming community by making room for people of color, trans and gender-non-conforming folks, and other populations who routinely encounter systemic oppressions 
  • Attend required safety trainings and meetings; follow all safety and health guidelines, standards, practices, policies and procedures; and actively participate in the agency’s Emergency Preparedness program and activities 
  • This position description generally describes the principal functions of the position, the level of knowledge and skills typically required and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned  

Qualifications & Core Competencies:
  • Minimum Bachelor’s Degree
  • Master’s Degree preferred
  • Education in the area of Social Sciences, Psychology, Behavioral Science, Education desirable
  • Minimum 5 years’ experience supervising staff in social services, crisis intervention, domestic violence, and shelter/homelessness
  • Minimum 3 years’ experience budget development and management with successful results for a budget of $200,000 or more
  • 1 year or more experience staffing or working with Advisory Board, Board of Directors, Community Councils or similar community group is preferred
  • Experience working in re-entry
  • Experience working in chemical dependency or mental health services is desirable
  • Must have experience speaking to groups
  • Must have experience planning and facilitating work groups
  • College level writing and speaking ability
  • Knowledge of basic accounting rules and principles and ability to use basic functions Microsoft office word and excel
  • Ability to analyze spreadsheets, invoices, contracts and to determine what action is needed if any problems or discrepancies are identified
  • Ability to remain calm under pressure
  • Ability to coach staff to improved performance
  • Ability to organize own work, ability of organize the work of others Ability to evaluate the performance of others, ability to give constructive feedback
  • Strong commitment to developing an antiracist program
  • Understanding of institutional barriers based in race, gender and poverty that face women and families
  • Ability to provide framework of action to eradicate those barriers
  • Willingness and ability to use YWCA Social Justice principles
  • Experience working with incarcerated and formerly incarcerated individuals
  • Strong knowledge of and connection to reunification services
  • Experience working with communities of color and people from different cultures than your own
  • Demonstrated commitment to anti-racist principles
  • Demonstrated understanding of the intersection of racism and poverty
  • Demonstrated knowledge and skills of basic computer competencies such as emailing, calendaring, entry-level data entry and familiarity with Microsoft Office products
  • Core Competencies Expected: Analytical Thinking; Discernment/Judgment; Organizational Understanding; Problem Solving; Fostering Diversity; Race & Social Justice Advocacy; Risk Management; Initiative; Collaboration; Decision Making; Team Leadership


  • Customer Service: We treat our customers with culturally competent courtesy and respect, and react with urgency and sensitivity to their important concerns.
  • Social Justice: Collectively and individually, we work to eliminate the effects of racism, sexism, homophobia, ageism and other oppressions and help our clients achieve equitable outcomes, outcomes that prioritize those with multiple barriers, in the areas we serve.
  • Teamwork: We value individual excellence in the achievement of organizational goals and work effectively as a team for the benefit of the YWCA and our stakeholders. We acknowledge that cultural competence is required when evaluating effective work and teamwork and that the voice of our staff of color, immigrant and refugee staff, LGBTQ staff and other marginalized staff comes through as positive, effective and relational in a variety of ways, and that internalized superiority or inferiority can play a role in how a staff member interacts on teams. We work to understand barriers that staff may be facing and support staff that are facing multiple barriers.
  • Communication: We communicate openly, honestly and accurately with our internal and external stakeholders. We listen respectfully, solicit feedback and are open to the suggestions and solutions of others. We understand that internalized oppressions play a role in how and what we communicate and what we gatekeep. We work to be accountable gatekeepers, acknowledge our superiority and inferiority while communicating and create a flat structure where power is not front and center in the communication that we engage in.
  • Integrity: We are ethical and trustworthy in our business practices and interactions with each other.
  • Accountability: We are accountable to each other and our communities, and we seek to continuously improve the quality of our services.  We are transparent in sharing information with stakeholders and the public. 

Physical Demands:

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In performing this position, the employee: 

  • All positions at YWCA Seattle | King | Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc.  As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients
  • Continuously uses hands and wrists, fingering, handling, grasping, and reaching in using telephones, computers, fax machines and other office equipment and supplies
  • Frequently uses speech, hearing, and sight abilities in exchanging information with clients, agency staff, employers, representatives of community organizations and other individuals in the community
  • Frequently sits for extended periods while performing desktop activities 
  • Frequently stands, walks, and climbs in performing duties in the office and in traveling to off-site meetings
  • Frequently involves local travel to multiple locations for off-site meetings.
  • Indoor office environment

*Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20% 

Hours, Rate & Benefits:
• Hourly rate: $30/hr to $32/hr
• Regular Full-Time; Hours per week: 40
• FLSA Classification: Exempt
• Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans
• At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.