YWCA Seattle | King | Snohomish is an Equal Opportunity Employer.  To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement

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Youth Career Training Navigator
Job Code:21-11005
Reports to:Director of Employment Services
Position Status:Reg Part Time-No Benefits
Home Site:Greenbridge Career Center
Location:9720 8th Ave SW, Seattle, WA, 98106
  
Summary:

The Youth Career Training Navigator will support the training needs and learning outcomes of young adults enrolled in the YWCA’s Food and Beverage Customer Service training program, a partnership with Starbucks Coffee Company. Youth and young adults will be recruited from under-served communities in White Center and South King County with a focus on BIPOC youth who face barriers to engagement, employment, and economic advancement.  Program participants will learn key skills that are essential to the food and beverage industry including customer service, coffee making, product knowledge, marketing, problem solving, and quality control as well as job readiness skills to prepare them for careers in food and beverage services, retail, and leisure and hospitality sectors. The Youth Career Training Navigator will work with other YWCA staff to recruit, assess, and enroll participants and to assist participants to develop essential workplace readiness skills. The Youth Career Training Navigator will also provide ongoing career and educational support and case management and will work one-on-one with each participant to design career-focused goals and action steps, identify and develop strengths, remove barriers, apply for jobs, and prepare for employment.

This position has a social justice component that will require critical thinking around how external systems impact the work that we are doing through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work, as well as working well in non-white environments and championing anti-racism policy, are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.

In accordance with COVID-19 safety practices, YWCA has a COVID-19 Vaccination Policy, and all new hires need to be fully vaccinated prior to their first day of employment.  YWCA considers a new hire “fully vaccinated” when at least two weeks have passed after the date the employee received: 

  • A second dose in a two-dose vaccine series, such as the Pfizer or Moderna vaccines; or
  • A single-dose vaccine, such as the Janssen (Johnson & Johnson) vaccine.

Responsibilities:
  • Recruits, interviews, screens, and enrolls youth and young adults for program participation
  • Conducts preliminary assessment to ensure participants are able to benefit and are able to accomplish the necessary requirements in order to graduate from the program
  • Provide coaching to ensure participants progress towards goals and are prepared for eventual employment in a customer service occupation
  • Work in tandem with the YWCA’s Youth Employment Navigator and other social service providers to support participants
  • Administers, scores and/or interprets skills and interest assessments for participants
  • Determines participants’ job readiness, training, placement and support services needs
  • Work with participants to develop career and employment objectives and individual development action plans
  • Provides job placement and job retention assistance and refer participants to occupational training programs at the conclusion of the course
  • Work with team to provide individualized and group job-readiness preparation to clarify and develop the habits and attitudes needed to be successful in the workplace
  • Coaches participants in developing resumes, cover letters and other job search materials
  • Maintains complete and accurate participant files and updates participant case notes
  • Enters participant information into the required program database on a regular basis
  • Submits monthly reports, quarterly data and narrative reporting
  • Initiates and develops relationships with employers for the purpose of placing participants into unsubsidized employment
  • Implement all work by incorporating the YWCA’s Social Justice Initiative and understanding how racism, sexism, classism and other oppressions intersect and are embedded in all institutions and systems. Recognize that solving racism is the root of how we understand and heal from these oppressions
  • Actively engages in agency-wide Race and Social Justice Initiative (RSJI), and strives for racially equitable outcomes; takes responsibility for creating and maintaining a safe and welcoming community by making room for people of color, trans and gender-non-conforming folks, and other populations who routinely encounter systemic oppressions
  • Continue search for understanding of racial, gender and class equity
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring. Work alongside volunteers, where applicable
  • Understand where internalized oppressions (superiority and inferiority) play a role in volunteer and client interaction and know ways to address these oppressions from a solutions-based perspective
  • Attend required safety trainings and meetings; follow all safety and health guidelines, standards, practices, policies and procedures; and actively participate in the agency’s Emergency Preparedness program and activities
  •  This position description generally describes the principal?functions of the position, the level of knowledge and skills typically required and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned?

Qualifications & Core Competencies:

To be employed in this position, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.                                                     

  • One to two years of demonstrated experience performing work related to client recruitment and enrollment, career assessment and planning, support services, occupational training, workplace readiness, job placement, records maintenance and outcomes reporting
  • Additional experience in youth development preferred
  • Knowledge of the local labor market and target client population(s)
  • Knowledge of career assessment methods
  • Knowledge of local occupational training programs and resources
  • Strong customer service orientation
  • Understanding of issues related to racism, poverty, homelessness and the employment, housing, governmental, educational, and social service systems that serve or disserve low-income communities and Black, Indigenous and people of color (BIPOC) populations
  • Demonstrated understanding of how to center participants furthest away from opportunity
  • Sensitivity to the needs of YWCA clients who are homeless, low-income, limited English speaking, or impacted by domestic violence, substance abuse or other barriers to employment
  • Commitment to diversity and ability to work well with diverse family styles and multi-ethnic populations
  • Comfortable initiating conversation and discussion with participants, trainers, and employers on a variety of customer service topics, issues, and concerns
  • Oral, written, and interpersonal communications skills
  • Creativity in problem-solving, decision making and negotiating solutions
  • Ability to work independently and as a member of a team
  • Prioritizing and organizing workload and managing time to meet deadlines
  • Experience working with communities of color and people from different cultures than your own
  •  Demonstrated commitment to anti-racist principles
  •  Demonstrated understanding of the intersection of racism and poverty
  •  Demonstrated knowledge and skills of basic computer competencies such as emailing, calendaring, entry-level data entry and familiarity with Microsoft Office products
  •  Candidate must be able to travel independently between multiple work sites within a day
  • Core Competencies Expected: Caring, Professionalism, Fostering Diversity, Social Justice Advocacy, Interpersonal Skills, Initiative, Collaboration, and Problem Solving

 


Physical Demands:

PHYSICAL DEMANDS OF THIS POSITION: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  In performing this position, the employee:

  • Continuously does indoor work including operating computer
  • Frequently stands and walks while performing duties
  • Occasionally reaches outward, above shoulders, lifts/carries 11 to 20lbs., pushes/pulls 13 to 25 lbs., bends and handles/fingers office equipment
  • All positions at YWCA Seattle | King | Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc.  As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients

* Continuously = over 80% of the time * Frequently = 20-80% * Occasionally = under 20%

 


Hours, Rate & Benefits:
• Hourly rate: $23/hour
• Regular Part Time - No Benefits, Hours per week: 20
• FLSA Classification: Non-Exempt
• At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.