YWCA Seattle | King | Snohomish is an Equal Opportunity Employer.  To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement

Start Over with Job Search

Returning Applicant?  Login Now

Housing Navigator
Job Code:21-10041
Reports to:Program Manager Housing & Homeless Initiatives
Position Status:Regular Full Time
Home Site:SKC Regional Center
Location:1010 S 2nd Street, Renton, WA 98057

The Housing Navigator position is a partnership between King County Housing Authority (KCHA) and the YWCA to provide housing navigation services to individuals and families who are eligible for the Emergency Housing vouchers.  Special emphasis will be to provide these services along with reducing barriers of entry to permanent housing for Black, Indigenous Populations and People of Color (BIPOC).

In accordance with COVID-19 safety practices, YWCA has a COVID-19 Vaccination Policy, and all new hires need to be fully vaccinated prior to their first day of employment.  YWCA considers a new hire “fully vaccinated” when at least two weeks have passed after the date the employee received:
A second dose in a two-dose vaccine series, such as the Pfizer or Moderna vaccines; or  
A single-dose vaccine, such as the Janssen (Johnson & Johnson) vaccine.

This position has a social justice component that will require critical thinking around how external systems impact the work that we are doing through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work, as well as working well in non-white environments and championing anti-racism policy, are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.


  • Pre-voucher support: provide assistance to individuals/families by responding to inquiries from KCHA by attending voucher briefings and other meeting as needed
  • Provide information to voucher recipients on housing availability, information on surrounding communities such as transportation, grocery schools and other services
  • Provide housing navigation services in collaboration with the COC service providers to help individuals/families lease up in their first unit with the EHV vouchers.This activities include but not limited to, locating rental units, introductions to landlords, landlord negotiations, assistance with rental applications and addressing rental barriers
  • Provide financial resources on behalf of new EHV voucher holders to overcome leasing barriers such as move in costs, utility arrears and other costs
  • Help EVH individuals/families locate additional financial resources that may be needed to move into new housing
  • Connect EVH individuals/families to services when appropriate to maintain housing
  • Apply a lens of intersectional equity and racial justice in systems-level and the day-to-day work, including but not limited to the execution of assigned responsibilities and duties
  • Cooperate with Program Manager and Homeless Initiatives Director to accomplish program goals
  • Maintain calm, caring and professional demeanor, especially when under pressure or in stressful situations
  • Develop and maintain filing and tracking systems for clients, as needed
  • Participate and engage in case conferences, meetings, and/or consultations, as requested
  • Complete reports and assists with administrative tasks, as needed
  • Show demonstrated ability to interact with people of different cultures
  • Actively engages in agency-wide Race and Social Justice Initiative (RSJI), and strives for racially equitable outcomes; takes responsibility for creating and maintaining a safe and welcoming community by making room for people of color, trans and gender-non-conforming folks, and other populations who routinely encounter systemic oppressions
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring
  • Attend required safety trainings and meetings; follow all safety and health guidelines, standards, practices, policies and procedures; and actively participate in the agency’s Emergency Preparedness program and activities
  • This position description generally describes the principle functions of the position, the level of knowledge and skills typically required and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned


Qualifications & Core Competencies:


  • Two years of case management, outreach, housing navigation, and/or advocacy in the social service field, including one year of experience working with low-income, homeless, and diverse populations


  • Associate’s Degree with at least one year of direct social service experience in working with low-income, homeless, and diverse populations


  • Commitment to intersectional equity and racial and social justice
  • Commitment to working with homeless individuals/families and providing specialized advocacy for individuals/families of color
  • Show demonstrated ability to effectively engage and support people of different cultures and backgrounds with respect and dignity
  • Engaged in a continued search for understanding of equity and access across the lines of race, gender identity, sexual orientation, class, and other facets of identity
  • Experience working with communities of color, and communities different than your own
  • Demonstrated understanding of the intersection of racism and poverty
  • Knowledge about social services and resources related to housing, employment, education, and health
  • Good oral and written communication skills, organizational and record keeping skills
  • Ability and willingness to work independently and as part of a team to make sound judgments without direct supervision
  • High level of computer proficiency with MS Office
  • High level of proficiency with multiple-line phone systems, cellular phones, and video calling
  • Demonstrated ability to perform at a high level of accuracy and attention to detail
  • Ability to multi-task and work effectively under timelines and deadlines
  • Access to a vehicle with valid permit and insurance
  • Core competencies expected: Achievement; Collaboration; Communication; Customer Service; Discernment/Judgment; Fostering Diversity; Initiative; Innovation; Interpersonal skills; Planning & Organizing; Problem Solving; Race & Social Justice Advocacy


Physical Demands:

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  In performing this position, the employee:

  • All positions at YWCA Seattle | King | Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc.  As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients 
  • Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community
  • Frequently stands, walks, sits, and climbs in performing duties in the office and in traveling to off-site meetings
  • Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies
  • Frequently lifts and carries up to 5 lbs. of paperwork, files, and training materials, occasionally up to 40 lbs.
  • Frequently to occasionally performs close work while updating files, reading program information, and using computer
  • Occasionally kneels, bends, pushes and pulls in obtaining files in drawers

* Continuously = over 80% time, Frequently = 20-80% time, and Occasionally = under 20% time


Hours, Rate & Benefits:
• Hourly rate: $23/hr
• Hours per week: Regular Full-Time, 40 hours per week.
• FLSA Classification: Non-Exempt.
• Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans
• At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.