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Program Manager, Economic Resilience Initiative
Job Code:21-10040
Reports to:Regional Director, Economic Advancement
Position Status:Regular Full Time
Home Site:Greenbridge Career Center
Location:9720 8th Ave SW, Seattle, WA 98106

The Economic Resilience Initiative (ERI) builds financial security for women and families in our community by offering financial capability classes, coaching, and train-the-trainer services. ERI focuses on the most vulnerable and marginalized members of our community with an emphasis on people who are “furthest from opportunity”. With a spirit of innovation and continuous learning, we provide high-quality, participant-centered financial empowerment services that are culturally-appropriate, racial-justice focused, and trauma-informed.

 The Program Manager directs the YWCA’s Economic Resilience Initiative, overseeing all program operations and activities, including: supervising staff; providing training and technical assistance; cultivating community partnerships; reporting and communicating with funders and other stakeholders; evaluating program outcomes and racial equity workplan goals; and strategic and budgetary planning. 

 Note: This position is currently a hybrid position, with a certain percentage of time spent working remotely and a certain percentage of time spent working out of the YWCA Greenbridge Learning Center as well as other King County locations. This position is 40 hours/week. However, a certain amount of workplace flexibility will be provided, depending on work performance.

In accordance with COVID-19 safety practices, YWCA has a COVID-19 Vaccination Policy, and all new hires need to be fully vaccinated prior to their first day of employment.  YWCA considers a new hire “fully vaccinated” when at least two weeks have passed after the date the employee received:  

  • A second dose in a two-dose vaccine series, such as the Pfizer or Moderna vaccines; or   

  • A single-dose vaccine, such as the Janssen (Johnson & Johnson) vaccine. 

This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principles of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply. 


Program Management:

  • Coach and mentor staff and volunteers to provide culturally relevant services focused on providing trauma informed, racial equity focused, holistic financial wellbeing services.
  • Incorporate volunteers, where applicable, into program operations, encouraging volunteers who are past program participants. Please note that all volunteers who work directly with participants are required to be vaccinated.
  • Monitor staff training needs and provide training opportunities for program staff
  • Plans and implements annual 'Partner Thank You' lunch
  • Develops schedules for ERI classes (Hope & Power for Your Personal Finances, Money Mechanics) and works with staff (many of whom are part time) to develop schedules that ensure accessibility and high quality customer service
  • Responsible for all aspects of supervision including hiring, training, onboarding, completing performance evaluations and providing ongoing support for staff and volunteers, including on-call childcare providers.
  • Submits all required funder and stakeholder outcome reports and data, utilizing required funder databases (CORE)
  • Works closely with Regional Director and fiscal staff to submit quarterly invoices and reports

Community Relationship Development:

  • Develops community partnerships and works with staff and community members (employers, bankers, volunteers, service providers etc.) to identify roles and commitments for each class.
  • Coordinates and collaborates with other YWCA programs and other community service providers to provide financial education classes to their participants
  • Creates Memorandums of Understanding with partners, manages timelines and budgets, and ensures a productive and professional relationship between ERI and partner staff
  • Develops and maintains productive working relationships with local banking/credit union institutions, financial planners, credit counselors, and other financial professionals
  • Active participant in relevant community groups such as the Financial Empowerment Network of Seattle/King County, the Washington State Asset-Building Coalition, and the Washington State Coalition Against Domestic Violence, among others.
  • Provides training, workshops, and technical assistance to YWCA and partner program staff, social service direct staff, and domestic violence advocates in the area of financial empowerment
  • Supports working with other YWCA departments  to integrate financial empowerment into other program pillars (housing , health, domestic violence etc.)
  • Maintains relationship and communication with alumna of ERI programs and services, including supervising implementation of the Money Support Group
Strategic and Program Planning:
  • Provides vision for program planning with a focus on ensuring quality services for participants, continuous learning, program innovation, and identifying and implementing best practices
  • Seeks out partnerships with stakeholders to translate vision into reality (funders, financial empowerment providers, social service agencies, banks, etc.)
  • Ensures continuous assessment and evaluation of program; develops/reviews all paperwork/documentation and coordinates with Client Data team to ensure all required data is entered, tracked and reported in the YWCA’s Client Track system
  • Manages ongoing development of Airtable and Data Studio internal evaluation tools
  • Stays current with best-practices, innovative programs, and new research in our community and across the country in the field of financial empowerment/asset-building
  • Responsible for data research and resource information to support the work of ERI
Financial Management and Contract Monitoring:
  • Assists Regional Director with annual program budget preparation and mid-year budget reviews
  • Seeks out and applies for private foundation grants and government funding sources with support of Director; coordinates with External Relations team to ensure no duplication occurs within the YWCA
  • Writes and submits grant proposals with support of Director and External Relations
  • Maintains schedule of multiple funders’ reporting cycles, writes and submits majority of reports, and coordinates with External Relations to ensure all reporting deadlines are met
  • Reviews class participant information and coaching case files from staff to assure contract compliance
  • Reviews program budget monthly and adjusts expenses as necessary
  • Build and maintain relationships with individual funders
Social Justice:
  • Actively engages in agency-wide Race and Social Justice Initiative (RSJI), and strives for racially equitable outcomes; takes responsibility for creating and maintaining a safe and welcoming community by making room for people of color, trans and gender-non-conforming folks, and other populations who routinely encounter systemic oppressions 
  • Develops and manages the ERI Race Equity Workplan
  • Utilizes various RSJ tools to effectively support the mission of the YWCA to eliminate racism and empower women.
  • Participates in YWCA workshops and trainings, Social Justice Accountability Team meetings, caucuses, and other social justice initiatives
  • Uses a social justice lens to reflect on program structure, policies, goals/outcomes, participation, etc. and takes action to reduce barriers to participation for people of color and ensure equal access to our programs
  • Ensures staff engage in Social Justice work, including participating in mandatory YWCA meetings.
  • Supports staff to seek out external trainings or SJ/racial equity study
  • Fosters a team environment with a spirit of continuous learning and a lens of social justice in our work; encourages staff to examine/gain understanding of how privilege and oppression affect our participants, how systemic racism and oppressions negatively impacts our work, how our own agency and program may participate in such systems, and what our role is in dismantling these systems

Additional Responsibilities:

  •  Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring
  • Attend required safety trainings and meetings; follow all safety and health guidelines, standards, practices, policies and procedures; and actively participate in the agency’s Emergency Preparedness program and activities
  • This position description generally describes the principle functions of the position, the level of knowledge and skills typically required and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned.

Qualifications & Core Competencies:
  • Demonstrated understanding of the intersection of racism, poverty and gender bias
  • At least six years of direct social service experience, including three years experience working with underprivileged and/or homeless families or domestic violence survivors
  • Experience in public speaking or group facilitation, including online facilitation of groups
  • Experience providing services to multi-ethnic, multi-lingual populations – especially speakers of Vietnamese, Somali, Tigrinya, Amharic and/or Spanish – is highly desirable
  • Three years of experience engaging with Black/African-American community and is skilled at outreach focused on Black/African American and other BIPOC communities
  • Three years of supervisory or management experience preferred, including program management, staff supervision, and outcomes reporting
  • Knowledge and experience as a service provider with the following: cultural diversity, financial education, domestic violence, substance abuse, mental health, welfare rights, case management, sexual assault, and employment services
  • Any combination of education and experience will be considered
  • Knowledge of financial capability, financial literacy, and financial empowerment services strongly preferred
  • Demonstrated understanding of how to center participants furthest away from equitable opportunities
  • Ability to communicate effectively in a clear and concise style, both orally and in writing, with a wide range of racial and cultural backgrounds.
  • Demonstrated commitment to anti-racist principles
  • Demonstrated ability to interact with people of different cultures, races, ethnicities, nationalities, genders, and other backgrounds
  • Computer proficiency, including but not limited to familiarity with: Microsoft Office, Zoom, Teams, MS Google Suite, Airtable
  • Demonstrated ability to manage and meet multiple deadlines
  • Knowledge of low-income resources in King County
  • Strong organizational and record-keeping skills
  • Ability and willingness to work independently and as part of a team and to make sound judgments without on-site supervision
  • Reliable transportation; will need to travel to multiple sites
  • Flexible work hours are necessary
  • Core Competencies expected: Initiative, Collaboration, Fostering Diversity, Social Justice Advocacy, Financial, Interpersonal Skills, Attention to Detail, Organizational Understanding, and Communication: Oral and Written
Updated 10/25/2021

Physical Demands:

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  In performing this position, the employee:

  • All positions at YWCA of Seattle | King | Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc.  As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients
  •  Continuously sits while doing indoor work including operating a computer
  • Frequently uses speech, hearing, and sight abilities in exchanging information with clients, agency staff, employers, representatives of community organizations and other individuals in the community
  • Frequently lifts/carries up to 10 pounds and pushes and pulls up to 12 pounds in performing duties in the office and in traveling to off-site meetings
  • Occasionally reaches outward, stands, squats, kneels, bends, walks and lifts items up to 20 pounds in performing duties in the office and in traveling to off-site meetings
  • Frequent local travel to multiple locations for off-site meetings
  • Indoor office environment

*Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%

Hours, Rate & Benefits:
• Hourly rate: $26.50/hr
• Regular Full-Time, Hours per week: 40
• FLSA Classification: Exempt
• Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans
• At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.