YWCA Seattle | King | Snohomish is an Equal Opportunity Employer.  To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement

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Career Navigator/Administrative Assistant
Job Code:21-10030
Reports to:Program Manager
Position Status:Temporary Full Time
Home Site:Opportunity Place
Location:2024 Third Avenue, Seattle, WA 98121

The Career Navigator/Administrative Assistant provides staff and customer support for the YWCA’s Disaster Relief Dislocated Worker (DR-DWG) and Workforce Innovation Opportunity Act (WIOA) programs and is a hybrid direct service/administrative support position. This position will provide career navigation support to participants who have been laid off due to the COVID-19 pandemic as well as people who are experiencing homelessness. This position will also support DR-DWG and WIOA staff by entering data into the “Efforts to Outcomes” (ETO) customer management system that is required for both programs.

The direct service portion of this position will focus on providing career navigation, counseling, and coaching, as well as critical job readiness skills, connections to WorkSource and community resources, and job placement and job retention assistance to residents impacted by the COVID-19 pandemic and people experiencing homelessness. The administrative support portion of this position will focus on accurate and timely data entry into the ETO system and supporting staff on other program databases, program reports, and administrative processes (check requests, etc.). Secondary duties include coordination of program services and general project support including preparation of program materials, ordering supplies, and updating contact lists and spreadsheets. The Career Navigator/Administrative Assistant position will involve a combination of remote and in-person work at the WorkSource Affiliate in Downtown Seattle, located at YWCA Opportunity Place. Although this position is 40 hours/week, workplace flexibility will be provided in order to develop a schedule that works best for both the employee and the job seekers we serve.

This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principles of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.

In accordance with COVID-19 safety practices, YWCA has a COVID-19 Vaccination Policy, and all new hires need to be fully vaccinated prior to their first day of employment.  YWCA considers a new hire “fully vaccinated” when at least two weeks have passed after the date the employee received: 

A second dose in a two-dose vaccine series, such as the Pfizer or Moderna vaccines; or  
A single-dose vaccine, such as the Janssen (Johnson & Johnson) vaccine.

  • Recruits job seekers from the community, then interviews, and screens applicants to determine eligibility for the DR-DWG and WIOA programs
  • Administers strength-based assessment tools to determine employment needs, goals, and gaps and need for additional community services
  • Connects job seekers to WorkSourceWA.com and provides technical assistance and support to ensure staff and customers can access other WorkSource-based diagnostic tests and assessment tools including the Self-Sufficiency Calculator, MapYourCareer, Career Bridge, Career Coach, O*NET, JobScan and others
  • Provides individualized and culturally-relevant career development, support and workforce development services to people experiencing layoff due to COVID-19 and people experiencing homelessness
  • Works with the WIOA-HEP-DWG program manager and team members to ensure participant data is promptly and accurately entered into the Efforts to Outcomes (ETO) customer management system
  • Provides technical assistance and support to staff who enter customer data into the ETO customer management system and reviews and checks data frequently to ensure accuracy and to identify errors that need to be corrected.
  • Meets with participants on a regular basis to discuss goals, challenges, and employment progress, documenting all activities in electronic and paper file progress notes
  • Provides participant-centered job search training and coaches participants to develop key job skills, impactful resumes and cover letters, and effective job search techniques
  • Assists participants with job readiness, job placement, job retention, wage progression, housing stability and financial capability goals
  • Connects participants with culturally-relevant resources (e.g. transportation, housing, medical, mental health, childcare, domestic violence, financial assistance, etc.) and provides financial support services on an as-needed basis
  • Assists staff with maintaining participant files, program paperwork and program records and documentation
  • Process financial support service paperwork, distribute YWCA checks to participants, and collect and submit purchase receipts
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring
  • Attend required safety trainings and meetings; follow all safety and health guidelines, standards, practices, policies and procedures; and actively participate in the agency’s Emergency Preparedness program and activities
  • This position description generally describes the principle functions of the position, the level of knowledge and skills typically required and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned

Qualifications & Core Competencies:
  • Strong working knowledge of Microsoft Office (Word, Excel, and PowerPoint).
  • Strong organizational skills, problem solving skills, and time management skills
  • Excellent communication skills and ability to communicate and work well with others
  • Excellent writing, organizational, and record keeping skills.
  • Commitment to social justice and ability to work well with diverse client population and staff
  • High level of accuracy, attention to detail, and follow-through
  • Ability to prioritize tasks and manage multiple requests and tasks
  • Ability to organize and manage workload to meet deadlines
  • Ability to work as part of a team, as well as independently.
  • Experience working in a non-profit social services environment highly desired
  • High School Diploma or equivalent (GED), AA or BA preferred
  • Core competencies: Attention to Detail, Collaboration/Partnership, Customer Service, Fostering Diversity, Planning and Organizing, Problem Solving, Communication: Oral and Written, Professionalism, Social Justice Advocacy and Technical Expertise.

Physical Demands:

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  In performing this position, the employee:

  • All positions at YWCA Seattle | King | Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients
  • Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community
  • Frequently stands, walks, sits, and climbs in performing duties in the office and in traveling to off-site meetings
  • Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies
  • Frequently lifts and carries up to 5 lbs. of paperwork, files, and training materials, occasionally up to 40 lbs.
  • Frequently to occasionally performs close work while updating files, reading program information, and using computer
  • Occasionally kneels, bends, pushes and pulls in obtaining files in drawers
  • Occasionally stands for long periods of time while conducting training programs or attending job fair

* Continuously = over 80% time, Frequently = 20-80% time, and Occasionally = under 20% time


Hours, Rate & Benefits:
• Hourly rate: $23/hr
• Hours per week: Temporary Full-Time, 40 hours per week
• FLSA Classification: Exempt
• At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.