YWCA Seattle | King | Snohomish is an Equal Opportunity Employer.  To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement

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Resource Navigator
Job Code:21-10028
Reports to:Housing Program Manager
Position Status:Regular Full Time
Home Site:Pathways for Women
Location:6027 208th St SW, Lynnwood, WA
The role of the Resource Navigator is to assist and triage families and individuals who are currently experiencing homelessness in the North and East Snohomish County area. The Navigator conducts coordinated entry, vulnerability, and self-sufficiency assessments and helps clients develop action plans and aids in barrier removal to work toward housing stability.  Coordinates referrals to service providers to help meet the identified needs, The Navigator tracks outcomes, assessments and upkeeps case notes in the Homeless Management Information System (HMIS).

In accordance with COVID-19 safety practices, YWCA has a COVID-19 Vaccination Policy, and all new hires need to be fully vaccinated prior to their first day of employment.  YWCA considers a new hire “fully vaccinated” when at least two weeks have passed after the date the employee received:
A second dose in a two-dose vaccine series, such as the Pfizer or Moderna vaccines; or  
A single-dose vaccine, such as the Janssen (Johnson & Johnson) vaccine.

This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principles of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.

  • Works closely with community organizations and team members to make appropriate referrals and to coordinate services using a wrap-around, team approach to help clients achieve self-sufficiency goals
  • Maintains up-to-date, accurate client files and case notes
  • Enters data in the Homeless Management Information System (HMIS) and other relevant data system
  •  Ensures that all phone calls, emails and referrals are responded to in a timely manner
  • Completes the Coordinated Entry process and assessment with all individuals and families to fully enroll them into the Coordinated Entry process for housing.
  • Meets in person to conduct comprehensive assessments with clients. (COVID practices are in place).
  • Maintains strict confidentiality of information in conformance with related policies and procedures
  • Provides clients with detailed information about data sharing and obtains informed consent for the sharing of data, making alternate arrangements for those that opt out of data sharing
  • Utilizes motivational interviewing and theories of S.M.A.R.T goal creation to help clients develop a strengths-based plan of action to achieve housing. Create ways to track client activities and services provided for reporting purposes
  • Efficiently and effectively collaborates with YWCA co-workers and professionals in the community in order to ease transitions and overcome barriers to accessing needed services and supports
  • Maintains Flex Funding and tracks spending to ensure funds are not over spent and are administered per grant requirements
  • Cooperates with evaluators on the collection and analysis of data.
  • Shows demonstrated ability to interact with people of different cultures
  • Continues to search for understanding of racial, gender and class equity
  • Attends trainings as directed to increase knowledge and skill
  • Participates in YWCA housing services meetings, County wide, South Snohomish County community meetings specifically and Navigator meetings, YWCA monthly staff meetings and other meetings as directed.
  • Navigators are members of the Snohomish County Emergency Management Task Force and may be deployed if an emergency is declared
  • Actively engages in agency-wide Race and Social Justice Initiative (RSJI), and strives for racially equitable outcomes; takes responsibility for creating and maintaining a safe and welcoming community by making room for people of color, trans and gender-non-conforming folks, and other populations who routinely encounter systemic oppressions
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring
  • Attend required safety trainings and meetings; follow all safety and health guidelines, standards, practices, policies and procedures; and actively participate in the agency’s Emergency Preparedness program and activities
  • This position description generally describes the principle functions of the position, the level of knowledge and skills typically required and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned.  

Qualifications & Core Competencies:
  • Bachelor’s degree in education, psychology, social services, or equivalent educational  background required + at least 6 months or more relatable employment or volunteer time.


  • A combination of relevant education and experience will be considered
  • Demonstrated program management and organizational skills required
  • Effective human services skills such as coaching, mentoring, client motivation and tracking of such services required
  • Familiarity of human services in the Snohomish County community, HMIS and Coordinated Entry System in Snohomish County
  • Demonstrated sensitivity to the needs of those experiencing or at risk of homelessness
  • Ability to personify a pleasant and friendly atmosphere and environment to the general public, staff, management and the Investing in Futures partnership, possibly to speak in front of groups may present itself on occasion
  • Strong attention to detail and data integrity
  • Ability to write clear and concise narratives
  • Self-directed and motivated to set own deadlines. 
  • Ability to transition from one location to another
  • Effective team player
  • Demonstrated knowledge and skills of basic computer competencies such as emailing, calendaring, entry-level data entry and familiarity with Microsoft Office products is preferred
  • Ability to use Internet search engines for research and information purposes
  • Commitment to diversity
  • Knowledge about affordable public and private housing resources in Snohomish County and surrounding communities
  • Must have a valid Washington State driver’s license, reliable transportation, and insurance
  • Core Competencies Expected: Fostering Diversity, Social Justice Advocacy, Oral/Written Communication, Collaboration, Organizational Development, Discernment/Judgment, Initiative, and a Strength Based Approach in Working with Clients

Physical Demands:

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In performing this position, the employee:

  • All positions at YWCA Seattle | King | Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients
  • Frequently sits for extended periods while performing desktop activities
  • Constantly uses hands and wrists on computers and telephone
  • Must be able to lift at least 30 lbs
  • Must be able to perform work in a busy office setting with multiple distractions
  • Must have a vehicle and current driver’s license as position is required to work at different sites during a work day. (note: mileage between work sites and work related activities is reimbursable)

*Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%

Hours, Rate & Benefits:
• Hourly rate: $23/hr
• Hours per week: Regular Full-Time, 40 hours per week
• FLSA Classification: Non-Exempt
• Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans.
• At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.