YWCA Seattle | King | Snohomish is an Equal Opportunity Employer.  To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement

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Case Manager (Career Navigator)
Job Code:21-10016
Reports to:Economic Empowerment Program Manager
Position Status:Regular Full Time
Home Site:Opportunity Place
Location:2024 Third Avenue, Seattle, WA 98121

The Career Navigator works with people experiencing homelessness who are “furthest from opportunity” to enroll them into the Workforce Innovation Opportunity Act (WIOA) program to assist them to find full time employment that supports their career and housing goals. The career navigator provides career navigation, counseling, and coaching, as well as critical job readiness skills, connections to WorkSource and community resources, and job placement and job retention assistance with area employers. The Career Navigator conducts strength-based, racial equity-,and trauma-informed assessments, participates in career development workshops, engages mission-aligned employers and service providers, and assists participants to  identify dependable strengths, career pathways, wage progression opportunities and money and time management skills. The career navigator also assists participants to overcome institutional barriers, stigma, and race-based inequities and to move into and maintain permanent housing. This position works closely with the YWCA’s homeless employment and WIOA teams and other staff within the YWCA Economic Empowerment department, as well as area housing providers, WorkSource partners, and with program funders at the Workforce Development Council, United Way, and DSHS.

Note: This position is currently a hybrid position, with a certain percentage of time spent working remotely and a certain percentage of time spent working out of the WorkSource office in Downtown Seattle as well as other King County locations. This position is 40 hours/week and generally works a standard daily 8 hour shift. However, a certain amount of workplace flexibility will be provided, depending on work performance.

In accordance with COVID-19 safety practices, YWCA has a COVID-19 Vaccination Policy, and all new hires need to be fully vaccinated prior to their first day of employment.  YWCA considers a new hire “fully vaccinated” when at least two weeks have passed after the date the employee received:

  •  A second dose in a two-dose vaccine series, such as the Pfizer or Moderna vaccines; or
  •  A single-dose vaccine, such as the Janssen (Johnson & Johnson) vaccine.

This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principles of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply. 

  • Recruits participants from the community, then interviews, and screens applicants to determine eligibility.
  • Builds trusting, empathetic, respectful, and empowering relationships with people who are experiencing homelessness and who are furthest from opportunity
  • Administers strength-based assessment tools to determine employment needs, goals, and gaps and need for additional community resources
  • Provides individualized and culturally-relevant career development, support and workforce development services to people experiencing homelessness
  • Develops and customizes clear and realistic employment plans using SMART goal format
  • Assists participant to identify dependable strengths and helps participant identify gaps and barriers including those rooted in racist policies and systems
  • Assists job seekers to navigate the workforce and housing systems as well as the job search, application, and interview process
  • Meets with participants on a regular basis to discuss goals, challenges, and employment progress, documenting all activities in electronic and paper file progress notes
  • Networks and maintains contact with other social service and housing providers
  • Provides participant-centered job search training and coaches participants to develop key job skills, impactful resumes and cover letters, and effective job search techniques
  • Assists participants with job readiness, job placement, job retention, wage progression, housing stability and financial capability goals
  • Connects participants with culturally-relevant resources (e.g. transportation, housing, medical, mental health, childcare, domestic violence, financial assistance, etc.) and provides financial support services on an as-needed basis
  • Advocates with funders, partners, employers, housing providers and others for racially equitable and socially just outcomes for YWCA participants
  • Maintains accurate participant files and consistently and thoroughly enters client data into funder-required databases including the HMIS, ETO, and eJAS, databases
  • Participates in the WorkSource Learning Exchange and utilizes the King County Self Sufficiency Calculator to establish earning goals for participants
  • Completes monthly and quarterly data and narrative reports on program performance
  • Travels to multiple locations to meet with participants and provides remote career navigation utilizing Zoom, Microsoft Teams, Adobe Sign, and other software
  • Actively engages in agency-wide Race & Social Justice Initiative (RSJI), participates in Racial Equity Workplans, and strives for racially equitable outcomes; takes responsibility for creating and maintaining a safe and welcoming community by making room for people of color, trans and gender-non-conforming folks and other populations who routinely encounter systemic oppressions
  • Participates in professional development and race and social justice trainings, funder and partner meetings, and supervisory and team meetings.
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring 
  • Attend required safety trainings and meetings; follow all safety and health guidelines, standards, practices, policies and procedures; and actively participate in the agency’s Emergency Preparedness program and activities 
  • This position description generally describes the principle functions of the position, the level of knowledge and skills typically required and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned

Qualifications & Core Competencies:
  • One to two years of demonstrated experience required performing work related to participant recruitment and enrollment, career assessment and planning, workforce development, file management, data entry, and outcomes reporting
  • Knowledge of career navigation and employment best practices preferred
  • Understanding of issues related to racism, poverty, homelessness and the employment, housing, governmental, educational, and social service systems that serve or disserve low income people of color
  • Demonstrated understanding of how to center participants furthest away from opportunities such as but not limited to BIPOC participants, including African American residents and other people of color who are experiencing homelessness
  • Demonstrate ability to interact with people of different cultures, races, ethnicities, nationalities, genders, and other backgrounds
  • Demonstrated commitment to anti-racist principles
  • Positive customer service orientation and ability to inspire, motivate, and empower participants
  •  Sensitivity to the needs of YWCA participants who are experiencing homeless, are low income, and who may be impacted by racism, domestic violence, immigration, chemical dependency, the criminal justice system, and/or other challenging circumstances.
  • Ability to work independently and as part of a team and to make sound judgments without on-site supervision
  • Good oral, written, and interpersonal communications skills
  • Ability to respect and maintain participant confidentiality
  • Demonstrated knowledge and skills of basic computer competencies such as emailing, calendaring, entry-level data entry and familiarity with Microsoft Office products 
  • Candidate must be able to travel independently between multiple work sites, including a reliable vehicle and valid WA state insurance
  • Core Competencies Expected: Fostering Diversity, Interpersonal Skills, Relationship Building, Technical Expertise, Race and Social Justice Advocacy  

Physical Demands:

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  In performing this position, the employee: 

  • All positions at YWCA Seattle | King | Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc.  As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients 
  • Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community
  •  Frequently stands, walks, sits, and climbs in performing duties in the office and in traveling to off-site meetings
  • Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies
  • Frequently lifts and carries up to 5 lbs. of paperwork, files, and training materials, occasionally up to 40 lbs.
  • Frequently to occasionally performs close work while updating files, reading program information, and using computer
  • Occasionally kneels, bends, pushes and pulls in obtaining files in drawers
  • Occasionally stands for long periods of time while conducting training programs or attending job fair

*Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20% 

Hours, Rate & Benefits:
• Hourly rate: $23/hr
• Hours per week: Regular Full-Time, 40 hours per week
• FLSA Classification: Non-Exempt
• Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans
• At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.