YWCA Seattle | King | Snohomish is an Equal Opportunity Employer.  To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement

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Graphic Design & Production Manager
Job Code:20-02007
Reports to:Chief Communications Officer
Position Status:Regular Full Time
Home Site:Seneca
Location:1118 5th Ave Seattle, WA 98101
The Graphic Design & Production Manager will develop and maintain a visually compelling and consistent look and feel in design of YWCA branded materials in print and online. This person must ask the right questions and provide excellent customer service for a wide array of requests and projects. This is a cross-functional and collaborative position whose effectiveness is dependent on clear and proactive communication, detailed work back schedules, and a passion for design

This position has a social justice component that will allow for critical thinking around how the external systems impact the work that we are doing through the lens of racism and intersections with poverty. Valuing diversity and championing anti-racism policy are core values. As an equal opportunity employer, we highly encourage people of color to apply.


Graphic Design & Production

  • Manage graphic design of print and digital deliverables from concept, layout, and production, for a wide variety of agency and program needs; design and produce high-quality, on-brand, print and digital communications and marketing materials, including annual reports, email graphics, branded swag, brochures, infographics, fundraising appeals, event collateral, presentations, outdoor ads, signage, stationary, and more.
  • Respond to job requests from staff; assess goals and objectives, create and update project timelines, identify needs and manage resources, and schedule projects into division workload. Manage relationships and workflows with various groups inside and out of YWCA, including the approval process for print and digital projects
  • Manage relationships with print vendors, contractors or volunteers for design, illustration, photography or other graphic needs to provide additional support and resources for projects as needed. Serve as primary point of contact; coordinate information and requirements with internal and external partners.

Brand Management

  • Work closely with Communication & Marketing division to ensure consistency of YWCA branding across all print and digital communications. Create and maintain a strategic brand application across YWCA communications channels
  • Maintain online ordering site for business cards, stationary, forms, and other branded agency print materials. Review and approve orders, track and submit check requests, deliver customer service to staff utilizing site by answering questions about orders and providing training on how to use the site.
  • Manage library of YWCA branded templates and graphic assets for staff and partners to create their own materials. Keep documentation of brand guidelines up-to-date; respond to requests from internal and external partners for agency logos and graphic assets, and ensure completed materials are aligned with YWCA brand standards
  • Manage digital image files and online photo albums for Communications & Marketing division members, YWCA staff, and photographers, using SmugMug, Dropbox, FTP clients, and other tools as needed
  • Establishes solid working relationships with the development division, and various program and administrative teams across the organization, to ensure that digital and print communications are developed in accordance with agency standards

Fundraising & Special Events

  • Lead design and production of materials for YWCA special events, including the Inspire Luncheon; provide direction from concept and design for print materials, infographics, icons, presentation templates, etc.
  • Coordinate with YWCA’s Development division to determine cost and quantities for direct mail projects, ensure distribution lists are delivered to mail house on-time, and communicate any changes in project timelines to all partners. 

Strategic Communications & Marketing

  • Work closely with other team members to set goals, strategies, and tactics, and create an integrated marketing strategy that will maximize the effectiveness of YWCA’s printed and digital publications, and ensure the principles of YWCA’s race and social justice initiative are applied to communications policies and processes, and are reflected in our materials
  • Manage relationships and contracts with vendors, work with business office and other staff to facilitate payments on print projects, ensure correct billing for direct mail on YWCA’s permit imprint deposit account, and submit check requests to division director for approval
  • Engage in activities around YWCA’s race and social justice initiative and ensure RSJI principles are applied to communications policies and processes, and are reflected in our materials

Additional Responsibilities

  • Actively engages in agency-wide Race and Social Justice Initiative (RSJI), and strives for racially equitable outcomes; takes responsibility for creating and maintaining a safe and welcoming community by making room for people of color, trans and gender-non-conforming folks, and other populations who routinely encounter systemic oppressions
  •  Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring
  •  Attend required safety trainings and meetings; follow all safety and health guidelines, standards, practices, policies and procedures; and actively participate in the agency’s Emergency Preparedness program and activities 
  •  This position description generally describes the principle functions of the position, the level of knowledge and skills typically required and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned

Qualifications & Core Competencies:
  • Experience working with communities of color and people from different cultures than your own
  • Demonstrated commitment to anti-racist principles
  • Demonstrated understanding of the intersection of racism and poverty
  • Associate’s or Bachelor’s degree in design or related field, or equivalent education and experience
  • Three to five years’ experience in graphic design, print production, and digital media (nonprofit experience in a fundraising or advocacy setting a plus)
  • Advanced proficiency in Adobe Creative Suite tools and Mac operating system (experience with audio/video production tools a plus)
  • Demonstrated graphic design and production skills for both print and digital media, including knowledge of typography, color theory, and printing specs (portfolio/samples will be requested for in-person interview)
  • Skilled, experienced, and detail-oriented project manager with strong follow-through, demonstrated ability to give and receive design feedback, solve problems creatively and collaboratively, ability to meet tight deadlines and manage resources effectively
  • Demonstrated passion for design in all forms, with a commitment to innovation and excellence in the discipline
  • Strong interpersonal and relationship-building skills, and collaborative spirit
  • Effective communication skills in varied situations: in-person, remotely, via phone or email
  • Experience presenting concepts to a group, formally and informally
  • Must have excellent organization skills
  • High level of customer service and integrity in line with the YWCA mission 
  • Ability to work as a team as well as independently
  • Ability to independently travel to multiple work locations within a day
  • Core competencies expected: initiative, collaboration, oral/written communication, achieving measurable results, planning and organizing, discernment/judgment, flexibility, ethics and integrity, organizational awareness, problem solving, technical expertise, social justice advocacy, fostering diversity

Physical Demands:

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  In performing this position, the employee:

  • All positions at YWCA of Seattle | King | Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc.As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients
  • Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community 
  • Frequently stands, walks, sits, and climbs in performing duties in the office and in traveling to off-site meetings and events
  • Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies 
  • Frequently lifts and carries up to 5 lbs. of paperwork, files, and event materials and supplies, occasionally up to 40 lbs.
  • Frequently to occasionally performs close work while updating files, reading program information, and using computer 
  • Occasionally kneels, bends, pushes and pulls in obtaining files in drawers
  • Occasionally stands for long periods of time during events

*Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%

Hours, Rate & Benefits:
• Hourly rate: $20.30 - 25.38 DOEQ.
• Hours per week: 40
• FLSA Classification: Exempt
• Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans
• At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.