YWCA Seattle | King | Snohomish is an Equal Opportunity Employer.  To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement

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On-Call Front Desk Floater
Job Code:20-01016
Reports to:Program Manager, KC Program Administration
Position Status:On Call Employee
Home Site:Phillis Wheatley Branch
Location:2820 E Cherry Seattle, WA 98122

The On-Call Front Desk Floater provides general administrative support for the Willows Office, Phillis Wheatley, Passage Point and South King County Regional Center. This position is responsible for overall office functions that include clerical, bookkeeping, record-keeping, network administration and reception.

This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.

  • Provides general administrative support to the Program Manager and all programs
  • Answers all incoming calls, directing them to appropriate departments, and take messages when needed
  • Processes incoming and outgoing mail
  • Performs copying and faxing duties
  • Performs word processing duties, including composing routine correspondence
  • Orders and maintains office supplies and equipment
  • Maintain office equipment, calling for repair if necessary
  • Maintains filing systems and performs record-keeping duties
  • Enters program statistics into computer data base systems
  • Maintains client files on computer data base
  • Provides resources, information and referrals for clients or the general public via walk ins or phone calls
  • Actively engages in agency-wide Race & Social Justice Initiative (RSJI) and strives for racially equitable outcomes; takes responsibility for creating and maintaining a safe and welcoming community by making room for people of color, trans and gender-non-conforming folks and other populations who routinely encounter systemic oppressions
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring
  • Attend required safety trainings and meetings; follow all safety and health guidelines, standards, practices, policies and procedures; and actively participate in the agency’s Emergency Preparedness program and activities
  • This position description generally describes the principle functions of the position, the level of knowledge and skills typically required and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned

Qualifications & Core Competencies:
  • Ability to travel independently to multiple work-sites across King County multiple times within a day (Downtown Seattle, Maple Valley)
  • High School Diploma or equivalent  
  • Attention to detail and strong organizational and record keeping skills
  • Ability to work under pressure
  • Ability to work with public, clients and staff from diverse cultural and economic backgrounds
  • Commitment to working with homeless families and the ability to communicate effectively and in a caring way with homeless clients who are in crisis
  • Ability to maintain confidentiality
  • Must be able to work independently as well as in a team environment, pitching in as needed to "get the job done”
  • Experience working with communities of color and people from different cultures than your own
  • Demonstrated understanding of the intersection of racism and poverty
  • Demonstrated knowledge and skills of basic computer competencies such as emailing, calendaring, entry-level data entry and familiarity with Microsoft Office products
  • Core Competencies: Customer Service, Attention to detail, Communication: Oral and Written, Reliability, Continuous Learning, Crisis Management, Flexibility, Initiative, Interpersonal Skills, Problem Solving, Service, Fostering Diversity and Social Justice Advocacy


Physical Demands:

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions on this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.  In perform this position the employee:

  • All positions at YWCA of Seattle | King | Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc.  As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients
  • This position works in a general office environment
  • Continuously performs indoor work, sitting and operating a computer
  • Occasionally lifts and carries 10 pounds or less
  • Occasionally pushes and pulls 12 pounds or less
*Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%

Hours, Rate & Benefits:
• Hourly rate: $15.75
• This is an On Call position with hours scheduled as need basis
• Pay grade 15
• FLSA Classification: Non-Exempt
• At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund