YWCA Seattle | King | Snohomish is an Equal Opportunity Employer.  To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement

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CareerWork$ Medical Career Navigator
Job Code:19-05006
Reports to:Program Manager
Position Status:Regular Full Time
Home Site:Opportunity Place
Location:2024 3rd Ave, Seattle, WA 98121

CareerWork$ Medical provides low-income job seekers access to high demand, entry level, non-clinical healthcare positions with career mobility and benefits at local hospitals and clinics. This free 8-week training program includes in-class replication of workplace expectations, extensive soft-skills focus, review of industry rules and regulations, and intensive customer service training. Program participants also receive career navigation, coaching, and job retention assistance as well as ongoing case management support to remove barriers to work.

The Career Navigator’s primary responsibility is to provide employment preparation, career navigation, job placement and retention support to CareerWork$ Medical program participants. This position will assist program graduates in obtaining employment at hospital and healthcare institutions through strength-based, client-centered case management, job readiness and soft skill instruction, as well as, job search and job placement assistance. This position will also be responsible for developing and maintaining relationships with hospital recruiters and hiring personnel. Secondary responsibilities include working with the YWCA and the CareerWork$ Medical Instructor to recruit, evaluate and screen candidates for program enrollment and assist students in identifying strengths to overcome barriers that lead to successful completion of program and employment. The target population for this program are communities furthest away from opportunities who are interested in working in the healthcare industry. The Medical Career Navigator is responsible for engaging members of these communities, assessing them for program fit, and supporting them to succeed in the program. 

This position has a social justice component that will require critical thinking around how the external systems impact the work that we are doing through the lens of racism and intersections with poverty. Knowing the core principals of antiracism work and grounding those principles in everyday work, as well as working well in non-white environments and championing anti-racism policy, are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.



  • Coordinate with YWCA CareerWork$ Medical Instructor and staff within the YWCA Economic Empowerment department to market the program to communities furthest away from opportunities through partnerships with WorkSource, community based organizations (CBO’s), immigrant and refugee organizations, housing authorities and organizations, healthcare organizations, DSHS, and others
  • Screen applicants for program eligibility utilizing the CareerWork$™ Medical screening standards and based on eligibility for hire by Puget Sound hospitals and clinics
  • Inform candidates when they are selected for the program and when they are declined, including providing helpful feedback and resources to assist candidates for possible future selection


  • Participate in on-going assessment and coaching of participants over course of the program  
  • Assist participants in identifying strengths to overcome barriers that lead to successful completion of program and employment through one-on-one coaching during course of program.
  • Counsel students on customer service, professionalism, time management, attitude, behavior, following direction, job performance and other necessary soft skills needed to obtain and maintain employment in the healthcare field


  • Build relationships with healthcare partners to develop job opportunities for program graduates
  •  Coach participants on strengths in order to build confidence and self-efficacy
  • Provide intensive support and coaching to participants who have greater barriers


  •  Promote candidacy of program participants for placement at partner healthcare institutions
  • Assist participants in: Resume preparation; Completion of paper and on-line job applications; Interview preparation; Networking skills; and Follow-through skills
  • Coordinate with Instructor and employer partners to ensure that each student interviews with each healthcare partner prior to and during the graduation hiring event


  • Maintain client file documentation on each participant and produce regular reports indicating participant placement, retention and career and salary progression
  • Update and maintain program database for tracking and reporting of program outcomes
  • Enter client data in the YWCA’s Client Track database and assist Instructor and other YWCA staff to analyze program data


  •  Provide appropriate coaching and support to maximize job retention of program participants
  • Conduct a structured participant follow-up effort in coordination with Instructor in order to track employment status of previous graduates
  • Assist Instructor to compile monthly program reports on graduation, placement, and retention data


  • Assists Instructor with occasional teaching duties
  •  Work with Instructor and program stakeholders to update and revise program curricula
  • Work one-on-one with students who require more instruction or who have excused absences, so that they graduate on time


  • Actively engages in agency-wide  Race and Social Justice Initiative (RSJI), and strives for racially equitable outcomes; takes responsibility for creating and maintaining a safe and welcoming community by making room for people of color, trans and gender-non-conforming folks, and other populations who routinely encounter systemic oppressions 
  • Develop understanding of how institutional racism has resulted in inequities in the healthcare profession
  • Work with Instructor, healthcare recruiters, and other stakeholders to implement policies that promote diversity, inclusion, and racial equity


  • Prepare materials for program graduations
  • Deliver program services at other locations as needed
  • Adheres to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring
  • Attend required safety trainings and meetings; follow all safety and health guidelines, standards, practices, policies and procedures; and actively participate in the agency’s Emergency Preparedness program and activities 
  • This position description generally describes the principle functions of the position, the level of knowledge and skills typically required and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned


Qualifications & Core Competencies:

  • Knowledge of the healthcare industry strongly preferred
  • One to two years of demonstrated experience performing work related to client recruitment and enrollment, career assessment and planning, occupational training, workplace readiness, job placement, records maintenance and outcomes reporting
  • Knowledge of case management and career navigation practices
  • Strong customer service orientation 
  • Sensitivity to the needs of YWCA clients who are homeless, low income, limited English speaking, or impacted by domestic violence, substance abuse or other barriers to employment
  • Demonstrated Oral, written, and interpersonal communications skills
  • Computer familiarity with Microsoft products such as Windows, Word, Excel, and Outlook
  • Experience working with communities furthest away from opportunities 
  • Bachelor’s degree in social services, social work, education, or related field desired. An equivalent combination of experience and education will be considered
  • Experience working with communities of color and people from different cultures than your own
  • Demonstrated understanding of the intersection of racism and poverty
  • Demonstrated commitment to anti-racist principles
  • Core competencies expected:  Collaboration, CommunicationCustomer Service, Collaboration, Race & Social Justice Advocacy, Fostering Diversity and Problem Solving 

Physical Demands:

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  In performing this position, the employee:

  • All positions at YWCA of Seattle | King | Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff is at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients
  • Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community
  • Frequently stands, walks, sits, and climbs in performing duties in the office and in traveling to off-site meetings
  • Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies
  • Frequently lifts and carries up to 5 lbs. of paperwork, files, and training materials, occasionally up to 40 lbs.
  • Frequently to occasionally performs close work while updating files, reading program information, and using computer
  • Occasionally kneels, bends, pushes and pulls in obtaining files in drawers
  • Occasionally stands for long periods of time while conducting training programs or attending job fairs

* Continuously over 80% time, Frequently 20-80% time, and Occasionally under 20% time

Hours, Rate & Benefits:
• Hourly rate: $17.99
• Hours per week: 40
• Pay grade: 16
• FLSA Classification: Non-Exempt
• Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans
• At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.