YWCA Seattle | King | Snohomish is an Equal Opportunity Employer.  To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement

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Housing Services Specialist
Job Code:19-05005
Reports to:Shelter Plus Care Program Director
Position Status:Regular Full Time
Home Site:Everett Regional Center
Location:3301 Broadway Everett, WA 98201

The Housing Services Specialist works directly with clients to locate and secure safe and decent affordable rental units. The goal of the Specialist is to reduce the length of time spent by clients to secure housing after program intake. The Specialist provides support to the Shelter Plus Care Program (including SPC, LTLCHD, LTLD and Pathways Home PSH projects) Intake Specialist and Supportive Clinical Case Worker (SCCW) to address challenges experienced by clients that interfere with securing a lease. The Housing Services Specialist will coordinate with partner agencies’ case managers to assist households in finding and securing appropriate housing of their choice. The specialist performs HUD HQS (Housing Quality Standards) inspections.

This position has a social justice component that will allow for critical thinking around how the external systems impact the work that we are doing through the lens of racism and intersections with poverty. Knowing the core principles of anti-racism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.


  • Assists clients to identify and resolve any issues that may interfere with securing a lease
  • Assists clients to establish re-payment plans and address any rental, credit and criminal history issues
  • Coordinates with Partner Agencies’ Case Managers assigned to the client
  • Assist households in finding and securing appropriate housing of their choice
  • Assists clients in searching for and locating housing, communicating with landlords, obtaining and completing housing applications, gathering documentation and other items related to the leasing process
  • Acts as a liaison to services and mediator with the landlord for leasing issues that may before leasing is secured and during rehousing
  • Assists clients with rental application process including processing background checks ahead of time to identify and address any issues
  • Assists clients with housing re-location issues when needed
  • Facilitates viewing of potential units; Coordinates with landlords to schedule unit viewing
  • Assists clients with walk-through of unit after lease-up
  • Assists clients to establish connection with reliable transportation to search and view available units
  • Supports clients in preparing for and attending appointments for potential housing units
  • Composes correspondence and other written materials as assigned
  • Refers clients to Pathways to Stability program when needed
  • Connects with Landlord Engagement Project to research available units for program participants with private, small and large corporate property management within Snohomish County
  • Coordinates with staff to schedule introductory meetings with landlords and property managers for all Shelter Plus Care Program applicants
  • Performs Housing Quality Standards (HQS) inspections when needed
  • Participates in committees and work groups as time permits
  • Attend required safety trainings and meetings; follow all safety and health guidelines, standards, practices, policies and procedures; and actively participate in the agency’s Emergency Preparedness program and activities  
  • Actively engages in agency-wide Race & Social Justice Initiative (RSJI) and strives for racially equitably outcomes; takes responsibility for creating creating and maintaining a safe and welcoming community by making room for people of color, trans and gender non-conforming folks, and other populations who routinely encounter systemic oppressions
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition, and monitoring
  • This position description generally describes the principle functions of the position, the level of knowledge and skills typically required and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned

Qualifications & Core Competencies:
  • Bachelor’s degree in public or business administration OR a minimum of 3 years of experience in property management, housing management, and/or real estate required, including negotiation and advocacy;Experience within the working community a plus
  • Working knowledge of property management, fair housing law, rental market in the community, real estate transactions, eviction notices, credit statements, and legal responsibility of landlords and renters.
  • Certified HUD Housing Quality Standard inspector or willing to obtain certification
  • Experience working with communities of color
  • Knowledge of local resources housing services such as Tenant Based Rental Assistance (TBRA), low income and affordable housing programs
  • Knowledge of issues surrounding homelessness, poverty, domestic violence, racism, substance abuse, mental illness and affordable housing
  • Significant proficiency in Word and Excel
  • Experience with or ability to learn the Client Track database, HMIS and online data reporting systems
  • Strong organizational skills and keen attention to detail
  • Excellent written and oral communication skills
  • Ability to take direction
  • Demonstrated ability to meet multiple deadlines and flexible schedule
  • Ability to work independently as well as part of a team
  • Ability to maintain confidentiality
  • Ability to provide creative solutions
  • Experience working with communities of color and people from different cultures than your own
  • Demonstrated understanding of the intersection of racism and poverty
  • Demonstrated commitment to anti-racist principles 
  • Core Competencies Expected: Race & Social Justice Advocacy, Planning & Organizing (Time Management), Negotiation, Problem Solving, Fostering Diversity, Ethics & Integrity, Collaboration, Attention to Detail

Physical Demands:

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  In performing this position, the employee:

  • Work is primarily done in an office environment and community locations but travel to agency office sites and meetings is frequently required.
  • Continuously exchanges information through listening and talking with clients, agency staff, employers, other individuals in the community
  • Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies, stands, walks, sits, and climbs in performing duties in the office.
  • Frequently lifts and carries up to 5 lbs. of paperwork, files, and class materials, occasionally up to 40 lbs.
  • Occasionally kneels, bends, pushes and pulls in obtaining files in drawers

* Continuously over 80% time, Frequently 20-80% time, and Occasionally under 20% time

Hours, Rate & Benefits:
• Hourly rate: $17.99
• Hours per week: 40
• Pay grade: 16
• FLSA Classification: Non-Exempt
• Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans
• At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.