YWCA Seattle | King | Snohomish is an Equal Opportunity Employer.  To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement

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SSVF Veteran Case Manager
Job Code:19-05002
Reports to:SSVF Program Manager
Position Status:Regular Full Time
Home Site:SKC Regional Center
Location:1010 South Second Street Renton WA 98057
  
Summary:
The SSVF Case Manager will work closely with Homeless and Formerly Homeless Veterans and their Families, and is part of the YWCA’s Specialized and Integrated Services Division. Case managers will identify and engage with current and previously homeless families to assist them in obtaining and retaining permanent affordable housing. This will require establishing effective case management relationships with formerly homeless veterans and homeless veteran families, building relationships with property managers and other social service providers in coordination with the SSVF Program Manager I.

This position assists in connecting families to supportive services to help ensure success in permanent housing. This position will be expected to respond to crisis situations which could result in loss of permanent housing if not resolved. This position has a caseload of families seeking housing as well as families experiencing difficulty in maintaining housing. SSVF case managers will provide engagement and outreach in conjunction with the SSVF Outreach Intake Specialist.

This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.

Responsibilities:
  • Provide outreach throughout King County to locate, identify, engage and refer homeless and formerly homeless veterans and their families to veterans benefits and services as well as other available health and human services
  • Provide links to housing and housing stability resources
  • Build relationships with landlords/property managers
  • Meet with applicants to determine eligibility and assist the Outreach/Intake Specialist with the application process
  • Work in collaboration with other social service providers in the community
  • Assess the strengths and challenges of the client's family and assist family in developing housing stability goals and individual goal plans and action steps
  • Provide or ensure provision of life skills training and support when needed
  • Provide referral and connection to supportive services, such as chemical dependency treatment, mental health counseling, domestic violence advocacy, etc.
  • Conduct home visits to ensure housing stability
  • Accurately and thoroughly document performance of all of the tasks above
  • Meet regularly with SSVF staff to help ensure success for the families and the program
  • Attend meetings with human service providers and other public functions as related to the SSVF program
  • Help with administrative support of the program through regular reporting and record keeping as directed
  • Actively engages in agency-wide Race and Social Justice Initiative (RSJI), and strives for racially equitable outcomes; takes responsibility for creating and maintaining a safe and welcoming community by making room for people of color, trans and gender-non-conforming folks, and other populations who routinely encounter systemic oppressions
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring
  • Attend required safety trainings and meetings; follow all safety and health guidelines, standards, practices, policies and procedures; and actively participate in the agency’s Emergency Preparedness program and activities This position description generally describes the principle functions of the position, the level of knowledge and skills typically required and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned

Qualifications & Core Competencies:
  • BA in social services or related field and/or a minimum three years’ experience working with low-income individuals and families and or persons with disabilities, with a strong focus on supportive services for Veterans
  • Ability and willingness to work as part of team and independently
  • Knowledge and experience in providing services to Veterans
  • Good oral and written communication skills and organizational and record keeping skills
  • Experience with crises intervention and case management
  • Experience working with homeless families/individuals
  • Knowledge of family dynamics
  • Experience working with persons who have chemical dependency and mental health issues
  • Knowledge of and experience working with persons who have experienced domestic violence
  • Knowledge of housing resources in King County, Landlord/Tenant Laws and Fair Housing Regulations in Seattle and King County
  • Must be able to travel independently throughout King County
  • Experience working with communities of color and people from different cultures than your own
  • Demonstrated commitment to anti-racist principles
  • Demonstrated understanding of the intersection of racism and poverty
  • Demonstrated knowledge and skills of basic computer competencies such as emailing, calendaring, entry-level data entry and familiarity with Microsoft Office products
  • Veterans are encouraged to apply
  • Core competencies expected: fostering diversity, race and social justice advocacy, collaboration and partnership abilities, problem solving, communication, and customer service skills

Physical Demands:

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In performing this job, the employee:

  • All positions at YWCA of Seattle | King | Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc.  As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients
  • Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community
  • Frequently stands, walks, sits, and climbs in performing duties in the office and in traveling to off-site meetings
  • Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies
  • Frequently lifts and carries up to 5 lbs. of paperwork, files, and training materials, occasionally up to 40 lbs.
  • Frequently to occasionally performs close work while updating files, reading program information, and using computer
  • Occasionally kneels, bends, pushes and pulls in obtaining files in drawers
  • Occasionally stands for long periods of time while conducting training programs or attending job fairs

*Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%


Hours, Rate & Benefits:
• Hourly rate: $17.99-DOE
• Hours per week: 40 hours a week (Some weekends and evenings work required)
• Pay grade: 16
• FLSA Classification: Non-Exempt.
• Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans
• At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.