YWCA Seattle | King | Snohomish is an Equal Opportunity Employer.  To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement

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Shelter Plus Care Program Intake Specialist
Job Code:18-10005
Reports to:Krista Longstreet
Position Status:Regular Full Time
Home Site:Everett Regional Center
Location:3301 Broadway Everett, WA 98201

The Shelter Plus Care Program Intake Specialist under the general supervision of a Shelter Plus Care Program Director will perform a variety of tasks including various technical, administrative, scheduling, and processing functions as they relate to the Shelter Plus Care and other related programs Rental Assistant Programs administered by the YWCA. 

This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.

  • Track monthly spend down of our agency deposit and utility assistance funds
  • Maintain program databases (i.e. HMIS, spreadsheets, etc.)
  • Request, prepare and complete forms, correspondence, and documents to verify program eligibility including but not limited to criminal background checks, income verification, and family composition; create/maintain computer and hard copy confidential client files
  • Refer to community and public agencies for assistance
  • Terminate assistance and cancel files as needed
  • Schedule meetings with perspective housing referral clients to assist in completion of the Shelter Plus Care housing application
  • Review each application file for internal consistency and completeness prior to certifying program eligibility
  • Conduct weekly briefings for eligible Shelter Plus Care clients
  • Works in coordination with the SPC Program Specialists and SPC Clinical/Case Manager and SPC Housing Services Specialists
  • Assist in accurate completion of each Shelter Plus Care participant’s annuals, interims, rent increases and and all other reviews
  • Maintain positive working relationships with YWCA and SPC partnering agencies
  • Adhere to the YWCA Administrative Plan and how it applies to program eligibility, compliance, etc
  • Prepare Rent Reasonableness for deposit assistance files, Initial lease ups, Rehouses and Annual Re-certifications
  • Participate in team goals, work plans, performance measures, and continuous improvement of service delivery to assist in attaining the unit/program/department initiatives and goals, agency core strategies, and mission through a spirit of service, teamwork and respect
  • Process various check requests
  • Work respectfully and courteously with other employees, residents and the general public. Follow direction, and work well under pressure
  • Attend all required training and safety meetings; use, maintain and replace assigned personal protective equipment; report all injuries and illnesses to supervisor immediately; complete and submit incident/accident report as required; report hazardous condition or unsafe work practices to supervisor; and follow all safety and health guidelines, practices, policies and procedures
  • Cover the caseloads of other Program Specialists and SPC employees during times of vacation, leave of absence, or staff vacancies
  • Show demonstrated ability to interact with people of different cultures
  • Actively engages in agency-wide Race & Social Justice Initiative (RSJI) and strives for racially equitable outcomes; takes responsibility for creating and maintaining a safe and welcoming community by making room for people of color, trans and gender-non-conforming folks and other populations who routinely encounter systemic oppressions
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring
  • Assure that clients, staff, volunteers and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background
  • Other duties as assigned

Qualifications & Core Competencies:
  • 2+ years of experience as a Customer Service Specialist, Affordable Housing Manager or assistant, social service position related to housing, or equivalent
  • Certification or over 2 years working knowledge of HUD Section 8 or LIHTC certification processes for lease- up, Annual and Interim Certifications
  • High school diploma or GED Financial and statistical record-keeping techniques
  • Excellent oral, written, and interpersonal communication skills Strong customer service orientation and skills
  • Letter and report writing techniques
  • Proficient in computer skills and MS Office Programs including Word, Outlook, Excel and PowerPoint. Word processing, spreadsheet, and database software, including Access, Word, Excel, and participant software program
  • Working knowledge of Landlord-Tenant Act
  • Demonstrated commitment to anti-racist principles
  • Experience working with communities of color and people from different cultures than your own
  • Demonstrated understanding of the intersection of racism and poverty
  • Core Competencies Expected: Attention to Detail, Communication: Oral & Written, Customer Service, Decision Making, Discernment/Judgement, Fostering Diversity, Problem Solving, Race & Social Justice Advocacy

Physical Demands:

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  In performing this position, the employee:
  • Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community.
  • Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies
  • Frequently lifts and carries up to 5 lbs. of paperwork, files, and training materials
  • Frequently performs close work while updating files, reading program information, and using computer
  • Occasionally kneels, bends, pushes and pulls in obtaining files in drawers

* Continuously over 80% time, Frequently 20-80% time, and Occasionally under 20% time

Hours, Rate & Benefits:
• Hourly rate: $15.38 to DOE
• Hours per week: 40
• FLSA Classification: Exempt/Non-Exempt.
• Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans
• At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund.